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This Privacy Statement describes the personal data we collect and/or process (which may include collecting, organizing, structuring, storing, using, or disclosing) to provide products and services offered directly by MeetOps, operated by Launchpad Technologies Pty Ltd (ACN: 685218660), including our meeting analytics services ("MeetOps products and services" or "products and services").
Personal data is any information from or about an identified or identifiable person, including information that MeetOps can associate with an individual person. We may collect, or process on behalf of our customers, the following categories of personal data when you use or interact with MeetOps products and services:
Account Information: Information associated with a MeetOps account, which may include email address for account creation, authentication, and communications.
Meeting Information: Information about meetings processed through our service, including:
Authentication Data: Authentication tokens used to verify meeting access through integration with your meeting provider (such as Zoom).
Usage Information: Information about how people and their devices interact with MeetOps products and services, including:
Content and Context from Meetings: Content generated in meetings that are hosted or analyzed through MeetOps products and services, which may include audio, video, and transcriptions. This Customer Content may contain your voice and image, depending on the account settings, what you choose to share, and what you do within meetings.
We use the information we collect for the following business and commercial purposes:
To Provide the Services: Processing and analyzing meeting transcripts to generate insights and provide meeting analytics.
To Improve Our Services: Monitoring usage patterns and feature usage to enhance functionality and user experience.
To Communicate with You: Responding to your inquiries and support requests.
To Ensure Security: Protecting against unauthorized access and maintaining data security.
We do NOT use your information for:
MeetOps provides personal data to third parties only with consent or in one of the following circumstances:
Service Providers: MeetOps works with third-party service providers to provide, support, and improve MeetOps products and services. These service providers can access personal data subject to contractual and technical requirements for protecting personal data and prohibiting them from using personal data for any purpose other than to provide services to MeetOps or as required by law. Our service providers include:
For Legal Reasons: MeetOps may share personal data as needed to: (1) comply with applicable law or respond to valid legal process; (2) enforce or investigate potential violations of its Terms of Service or policies; (3) detect, prevent, or investigate potential fraud, abuse, or safety and security concerns; (4) protect our and our customers' rights and property; and (5) resolve disputes and enforce agreements.
When using MeetOps services, other people and organizations, including third parties outside the meeting, may be able to see content and information that you share:
Account Owner: An account owner is the organization or individual that signs up for a MeetOps account. Depending on their settings, account owners and the users they designate can access personal data for participants who join meetings analyzed through their account.
Account owners may have access to:
Meeting Hosts and Participants: Meeting hosts and participants may be able to see your display name and other profile information visible through the meeting platform being used.
All collected data is stored in the United States. We implement appropriate technical and organizational security measures to protect your personal information, including:
We retain your information as follows:
For All Users
You have the right to:
California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
To exercise your rights, please email support@meet-ops.com. We will verify your identity through email verification and respond to your request within 4 weeks.
MeetOps does not allow children under the age of 16 to sign up for a MeetOps account. Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children.
We may update this Privacy Statement from time to time. The updated version will be indicated by the "Effective" date at the top of this Privacy Statement. We will notify you of any changes through in-app notifications.
MeetOps uses cookies and similar tracking technologies on our website and application for analytics purposes. These technologies collect information about how you interact with our service, which helps us improve user experience and optimize our platform. We also use a service worker to maintain your connection to our service. All data collection adheres to applicable privacy regulations, and you can manage your preferences through our cookie consent settings.
MeetOps operates globally, which means personal data may be transferred, stored, and processed outside of the country or region where it was initially collected. By using MeetOps products and services, you acknowledge that your personal data may be transferred to and stored in the United States.
We protect your personal data in accordance with this Privacy Statement wherever it is processed and take appropriate contractual or other steps to protect it under applicable laws.
In the event of a data breach that affects your personal information, we will notify you via email and through in-app notifications without undue delay. The notification will include information about the nature of the breach, the information affected, and steps you can take to mitigate potential negative effects.
To request account deletion, please send an email to support@meet-ops.com. Upon verification of your identity, we will proceed with deleting your account and associated data in accordance with our retention policies.
If you are in the European Economic Area (EEA), Switzerland, or the UK, you have additional rights in relation to your personal data:
To exercise these rights, please email support@meet-ops.com.
If you have any questions or concerns about this Privacy Statement, please contact us at:
Email: support@meet-ops.com
Company: Launchpad Technologies Pty Ltd (ACN: 685218660)
If we decline to process your privacy request, you have the right to appeal our decision. You can do so by replying directly to our response email or by sending a new email to support@meet-ops.com with "Privacy Request Appeal" in the subject line. We will review your appeal and respond within 4 weeks.